FAQ-alt

Please carefully read our return policy. You have the right to return your order within 14 days of the date the goods are delivered to you. Do not return the package without giving prior notice via email. Please note that we do not accept returns that are not announced in advance.

If you want to return an item, please email us at support@elizstudio.com, tell us your order number and the reason for your return. Please make sure all returned products are unworn, unwashed, and come with the original packaging including all tags and labels. We kindly ask you to order our products consciously and carefully to avoid unnecessary returns in favor of the environment.

We inspect every item before it gets sent to you, but mistakes can happen during production and inspection. If your product is faulty, please contact suppor@eliz-studio.com and attach a picture of the faulty product.

No, costs for returns must be paid for by the customer. Please read our return policy for further information.

Please make sure all returned products are unworn, unwashed, and come with the original packaging including all tags and labels.

Yes, of course you can try on the products, but please bear in mind that we may reject the return if items have stains of makeup, deodorant, and/or the smell of perfume on them.